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FAQ's

So I’ve found something I like… now what?

Please fill out our get started page and we will get back with you shortly with item availability, and a quote for our Full Service.

 

What is included in Full Service?

By choosing Full Service, you can save time and the stress of having to transport, set up, and tear down for your event. We will do it all so you can relax! Just fill out the contact form letting us know your event location and we will get back to you with a quote. A labor and delivery fee will be added to your rental cost based on event location.

How far in advance should I reserve my order?

We take orders on a first come first serve basis, so it is a good idea to make a reservation as soon as possible.

When is my payment due?

Full payment is due at the time of booking.

Once we have agreed upon your rental agreement, your invoice will include a link where you can pay via credit card or bank account.

Your reservation date is secured when full payment and a signed agreement are received.

 

What is your cancellation policy?

Orders must be cancelled at least 90 days in advance of the reservation date to receive a full refund. Pandemics, inclement weather, and/or other unforeseen issues will not alter the terms of the cancellation policy.

 

Looking for a specific item but don’t see it?

Feel free to contact us! Send us an email info@coweddingarches.com describing what you are looking for. Pictures are helpful. We would love to build exactly what you want. 

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