FAQ's

So I’ve found something I like… now what?

Please fill out our get started page and we will get back with you shortly with item availability, and a quote for our Full Service option if you select it.

 

What is included in your Full Service option?

By choosing Full Service, you can save time and the stress of having to transport, set up, and tear down for your event. We will do it all so you can relax! Just fill out the contact form letting us know your event location and we will get back to you with a quote. A labor and delivery fee will be added to your rental cost based on event location.

 

Can I pick up my order?

Yes! Save money on fees and choose the DIY- self pick up and return option!! All items will come with set up instructions. Please call us if you need help with instructions provided. We will be happy to answer any questions and walk you through the set up. Rental period is 48 hours. For example, if you pick up at 3pm on Friday the rental items will need to be returned to us by 3pm on Sunday. Items not returned by designated time will be assessed a late fee. You will need to provide your own vehicle and are responsible for tying down items with your own materials to do so. When possible, we will help with loading/ unloading the items at no extra charge. If we deem it is not possible to safely transport items in the vehicle you have provided, we can attempt to schedule a last-minute delivery. All labor and delivery fees will apply. We will do our best to accommodate you, but there are no guarantees.

 

What if items are returned damaged or lost?

Renter assumes full responsibility of item upon possession and

agrees to pay the full replacement cost for lost or damaged items. This will be charged to the credit card we have on file.

 

How far in advance should I reserve my order?

We take orders on a first come first serve basis, so it is a good idea to make a reservation as soon as possible.

 

When is my payment due?

Full payment is due at the time of booking.

Once we have agreed upon your rental agreement, your invoice will include a link where you can pay via credit card or bank account.

Your reservation date is secured when full payment and a signed agreement are received.

 

What is your cancellation policy?

Orders must be cancelled at least 90 days in advance of the reservation date to receive a full refund. Pandemics, inclement weather, and/or other unforeseen issues will not alter the terms of the cancellation policy.

 

Looking for a specific item but don’t see it?

Feel free to contact us! Send us an email info@coweddingarches.com describing what you are looking for. Pictures are helpful. We would love to build exactly what you want.